Cancellation Policy
How application withdrawals, accommodation cancellations and refunds are handled.
1. Withdrawing an Application Before Allocation
You may withdraw your accommodation application by contacting Malungelo Properties in writing. Please include your full name and enough information for us to identify the application.
If no payment has been made and no accommodation agreement has been concluded, the withdrawal normally ends the application process without creating an accommodation obligation.
2. After an Offer or Reservation
If you have received and accepted an accommodation offer, reserved a room, or paid a deposit or other fee, the cancellation consequences will depend on the written terms communicated to you, the stage of the placement process, any costs already reasonably incurred and applicable law.
Any amount described as non refundable, or any cancellation charge, must still be handled consistently with applicable consumer law and the written agreement.
3. After Signing an Accommodation Agreement
Once a fixed term accommodation agreement or lease has been signed, you should follow the cancellation clause in that agreement.
Where section 14 of the Consumer Protection Act applies, a consumer may generally cancel a fixed term agreement by giving 20 business days' written notice, and the supplier may impose a reasonable cancellation penalty permitted by law. The exact outcome depends on the circumstances and the agreement.
4. Refunds
If a refund is due, Malungelo Properties will first confirm the amount that is refundable after considering the written agreement, payments received, lawful deductions and any reasonable cancellation charge that applies.
Approved refunds should be processed within a reasonable period after the relevant information and payment details have been confirmed. No refund promise should be treated as final until it has been confirmed by Malungelo Properties in writing.
5. No Show or Failure to Complete Required Steps
If an applicant accepts accommodation but does not arrive, does not complete required contracting steps, or stops responding, Malungelo Properties may treat the placement in accordance with the written offer or agreement and applicable law. We will not automatically assume that every no show permits the same charge; the applicable terms and circumstances must be considered.
6. Cancellation by Malungelo Properties
Malungelo Properties may withdraw an unconfirmed allocation where a room is unavailable, required information has not been provided, an application contains materially false information, or another lawful reason prevents the placement. If an accommodation agreement has already been concluded, cancellation by Malungelo Properties must follow that agreement and applicable law.
7. How to Cancel or Withdraw
Send the request in writing so there is a record of the date and reason. Include your full name, phone number, email address, selected property and any reference or student number that helps identify your application.
8. Fair Application of This Policy
This policy will be applied together with the Consumer Protection Act, Rental Housing Act where applicable, POPIA and other South African law. Nothing in this policy removes a statutory right that cannot legally be waived.